Training Programs

Team Building & Ice Breaking (1 day)

1 day long program with team building exercises and games to build team spirit among the employees from different team ideal for both pre opening and operational hotels.

 1 day program for middle managers, supervisors with classroom session, individual and group activities.

Customised based on the company’s core values, Vision & Mission

• Understanding Luxury Vs Authenticity in hospitality
• Personalisation of service
• Complaints & service recovery
• Proactive Vs. Reactive service
• Types of guest behaviour & communications
• NLP ( Neuro Linguistic Programming) as a communicational tool
• Quality & Consistency – An intro to 6 Sigma

The classic Train the Trainer with a new age twist (2 days)- Classroom session with role-play activities and demos with focus on 

• Fostering learning at workplace
• Qualities of a trainer
• Adult learning theories  - Boomers to Gen Alpha
• General Learning outcomes
• An intro to INTRO-what’s this?
• Types of training
• Training Methods
• SOP creation
• Training communication
• Using support media LMS, AI tools for training designing and measurements.
• Fun @ learning
• Training Documentations

· Supervisory skills Development (2 days) – Classroom session with group and individual activities.

• Supervision- Intro
• Setting SMART goals
• Effective communication
• Delegation
• Decision-making
• Handling conflicts
• Time Management
• Emotional Intelligence
• Motivation
  

With the growing need for people management and development skills for all managers of an organisation, this 1 day long program focuses on 

• Evolution of 4 IR and modern HR concepts
• Employee life cycle
• Discrimination at workplace
• HR Metrics for organisational excellence
• Statutory knowledge
• Performance management
• Succession planning
• Handling Grievances, disciplinary actions
• Effective interviewing skills
• People Development skills

Ideal for managers to keep developing P&P Manuals, SOP before soft opening or for reviewing all existing manuals.

Classroom session with numerous activities

• Company’s core values, Vision & Mission
• Understanding luxury & authenticity hospitality
• Personalisation of service
• Complaints handling
• Reactive Vs Proactive service
• Types of guest behaviours & communication
• Guest Delight
• Pleasing Phraseology
• Basic hospitality etiquettes
  

Suitable for supervisors and mangers - 4 hours long training with discussions and activities

• Diversity Wheel
• Differentiating Equality & Equity
• Being an Inclusive leader
• Creating a sense of belongingness

· A must to-do 1 day training for HR managers, supervisors to understand their responsibilities as business partners besides delivering the HR administrative tasks.

• HR Metrics
• Analysis of HR metrics with business outcomes
• Digitisation Vs Digitalisation 
• VUCA & BANI 
• Employer Branding
• Artificial Intelligence in HR functions.

Overall wellness  of the team leads to an increase in the productivity and prevents employee burnout.

Wellness  must not limit to stretching and doing yoga. It's a holistic approach including Physical, Mental, Spiritual, Digital,Emotional and Financial wellness of every member of a team that transforms to the team wellness.

A 1 day program to explore and create wellness plan for the team.

 Policies pertaining to  but not limited to

• Anti-sexual harassment policies
• Usage of Social Media
• Employee Wellness policies
• Compensation & Benefits policies
• Policies of Recruitment, Onboarding
• Policies on Training & development
• DEI policies.

We are delighted to provide consultations on an ad-hoc or continuous basis on the following areas  

• Talent Acquisition strategy
• Retention Vs Attraction
• HR Audits
• Employer Branding on Social Media
• Skills based recruiting 
• Internal communication methodologies.
• Selecting HRIS, Application Tracking Systems (ATS)

Ideal for managers to keep developing P&P Manuals, SOP before soft opening or for reviewing all existing manuals.